Support

How do I cancel my subscription?

Web subscribers: Log in at sparkmas.ca/app.html, open your account settings, and follow the cancellation link. Alternatively, email hello@sparkmas.com and we'll cancel it for you right away.

iOS subscribers (App Store): Open the Settings app on your iPhone, tap your name → Subscriptions, find Sparkmas, and tap Cancel Subscription. Apple handles all iOS subscription billing.

How do I contact support?

Email hello@sparkmas.com — that's the fastest way to reach us. There's no phone support or live chat; every request is handled personally, and we aim to reply within one business day.

Is my payment information secure?

Yes. Web payments are processed by Freemius, which uses Stripe for payment processing — neither Sparkmas nor Anchored Development Co. ever sees or stores your card details.

iOS payments are handled entirely by Apple through the App Store. Sparkmas never touches your Apple ID or billing information.

What devices does Sparkmas work on?

Sparkmas works on any modern web browser — desktop, tablet, or mobile — at sparkmas.ca. A native iOS app is also available on the App Store. Android users can access the full app through the browser on an Android device.

I found a bug / the app isn't working — what do I do?

Email hello@sparkmas.com with a brief description of the problem. If you can include what device and browser (or iOS version) you're using, and what you were trying to do when the issue happened, that helps a lot. We track every bug report and will follow up.

How do I request a refund?

Web subscribers: Email hello@sparkmas.com within 30 days of your charge and we'll process a full refund — no questions asked.

iOS subscribers: Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to submit a refund request directly to Apple.

Where can I see if Sparkmas supports my region?

The Sparkmas web app works in any country — there are no regional restrictions. The Christmas Light Routes map (where users share crowd-sourced holiday light displays) currently focuses on Canada and the United States, but you can submit displays from anywhere.

The iOS app is available in all countries supported by the Apple App Store. If you're having trouble accessing it from your region, email hello@sparkmas.com.